Return Policy:

Unused NON-DEFECTIVE items are subject to 15% restocking charge and must be returned within 6

months from invoice date.  Custom made items are not returnable.

DEFECTIVE items may be returned at Oetiker's discretion for:  credit, replacement, or repair.

(Repair to be invoiced)

For a Return Authorization (RA) number before shipping product, please call Customer Service at

800-959-0398 in Michigan.

No returns of any type will be accepted without lot traceability and an RA number.

Returns must be received within 30 days of the issuance of the RA number.

All returns shall be in orignal sealed bags to ensure tracability.

Please have the following information on hand when calling for an RA number:

Customer name

Account number

Original purchase order number

Invoice number

Nature of the problem

Credit will be issued within 30 days after returned product is received and if inspection and traceability

requirements are met.

Limited Warranty:

Oetiker warrants its products to be free from defects in material and workmanship.  Subject to limitations

set forth herein, Oetiker further warrants that each product will substantially perform in accordance with

the description of such product set forth in the relevant Oetiker sales material.

The exclusive remedy for: (i) defective materials or workmanship: (ii) or the failure of an Oetiker product

to perform as described in the relevant sales materials, is limited to replacement or repair of the defective

product if returned to Oetiker within six (6) months after the shipping date.  However, the purchaser shall

be entitled to no remedy if the alleged defect of an Oetiker product is caused in whole or in part by: (i)

the failure of the purchaser to follow installation procedures provided by Oetiker and/or shown in Oetiker's

catalogues; and/or (ii) the failure of the purchaser to use installation tools endorsed by Oetiker.

Except as expressly provided herein, Oetiker does not make any warranty or representation, express or

implied, with respect to its products, including without limitation any implied or expressed warranty of

merchantability or fitness for a particular purpose.  In addition, under no circumstances shall Oetiker be

liable for lost profits, lost savings or other consequential, incidental, special or indirect damages, or for

acts of negligence that are not intentional or reckless in nature regardless of whether it has been advised

of the possibility of such damages.

Payment Terms:

Orders will be shipped on a COD basis until credit has been established.  Taxes will be applied where

applicable.  Minimum billing is $100.00 (USD) per order.

Shipments:

FOB our warehouse - UPS or FedEx collect and added to invoice.

Additional charges apply for other  than standard packaging.  Discrepancies in invoicing and delivery

must be reported within 14 days after receiving.

Oetiker reserves the right to change specifications, dimensions, prices and discounts without notice.

Oetiker manufactures products according to our internal drawing specifications and dimensions.

March 1, 2005     Oetiker reserves the right to change specifications, dimensions, prices, and discounts without notice.